Privacy Policy

Who We Are

BookMart is a book resale and donation platform based in Tripura, India, operating under the domain thebookmart.in. We connect students and readers who want to buy, sell, or donate school and academic books.

For the purposes of this Privacy Policy, "BookMart", "we", "us", or "our" refers to the BookMart team. "You" or "your" refers to any visitor or user of our website or services.

Contact: bookmart.connect@gmail.com | bookmart121@gmail.com | +91 82588 48532

Information We Collect

We collect information you voluntarily provide through our website forms. We do not collect information passively beyond standard server logs.

How We Use Your Information

We use your personal information solely to provide and improve our services. Specifically:

• To process your sell listing — We use your contact details and book information to assess your books and contact you via WhatsApp or phone with a price offer.
• To respond to enquiries — We use your contact form submission to reply to your question or request within 24 hours.
• To send confirmation emails — On form submission, we send a confirmation email to your address and an internal notification to our team.
• To arrange pickups — Your address is used exclusively for organising doorstep book collection.
• To improve our website — Aggregated, anonymous usage data helps us understand how visitors use our site and make improvements.
• To comply with legal obligations — We may retain records as required by applicable Indian law.

Sharing of Information

We do not sell, rent, or trade your personal information to any third party. Your data is only shared in the following limited circumstances:

• Internal team members — Only BookMart staff who need access to fulfil your request will see your information.
• Service providers — We use Google Workspace (Sheets, Apps Script, Gmail) to store form submissions and send email notifications. These services process data on our behalf under Google's privacy terms. We do not grant them permission to use your data for their own purposes.
• Legal requirements — We may disclose information if required to do so by law, court order, or a legitimate government authority.
• Business transfer — In the unlikely event of a merger or acquisition, your information may be transferred as part of business assets, with equivalent privacy protections in place.

Data Storage & Security

Your form submissions are stored in Google Sheets, hosted on Google's secure servers. We access this data only through authenticated Google accounts.

We take reasonable technical and organisational precautions to protect your personal data against accidental loss, unauthorised access, disclosure, or misuse. These include:

• Restricted access to data — only authorised BookMart personnel can view submissions.
• Encrypted connections — our website uses HTTPS to protect data in transit.
• Regular review of data practices to align with best practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention: We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once no longer needed, data is securely deleted.

Cookies & Tracking

Our website (thebookmart.in) does not use cookies for tracking or advertising purposes. We do not run any analytics or advertising scripts that place cookies on your device.

The only external services loaded on our pages are:

• Google Fonts — to display our chosen typefaces. Google may log a standard request when fonts are loaded. No personally identifiable information is shared.
• Google Apps Script — activated only when you submit a form, to record your data in our sheet and send email notifications.

If we introduce analytics or other cookies in the future, this policy will be updated and a cookie notice will be displayed.

Your Rights

Under applicable Indian data protection law, you have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Ask us to correct any inaccurate or incomplete information.
• Deletion — Request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent — Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
• Object — Object to our processing of your data in certain circumstances.

To exercise any of these rights, please contact us at bookmart.connect@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

Children's Privacy

BookMart's services are primarily used by students and their parents or guardians. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at bookmart.connect@gmail.com and we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify you directly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: